The event organiser, Film Chelt, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Film Chelt values your privacy. Our Privacy Policy explains what personal information we collect from you and how we use it.
Your data is controlled by Film Chelt in accordance with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR).
Any queries about data protection please contact the Chair of Trustees, Michael Ratcliffe
Our website
In common with most other websites, our site uses ‘cookies’ to improve its performance and to collect statistical information about visitor behaviour. Cookies are tiny pieces of text stored on your browser when you first visit a site. When you return to the site, the site reads the cookie and knows you have been there before.
The information collected by cookies or our server may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. This information is automatically collected when you use our website. We do not use it to identify individual users of the site.
We use Visitor Traffic Real Time Statistics, a counter and statistics plugin for WordPress to display our statistics and traffic. This helps to track visitors, browsers, operating systems, and visits to our website. We do not use it to identify individual users.
The legal basis for this processing is our legitimate interest in maintaining and improving a website for the benefit of our customers and the general public. If you are worried about cookies, you may reject them, wholly or partially, in your browser; the site will still work. You can also delete them at any time and see the Help menu of your browser for details.
The Ticketing Process
When you buy tickets for the Film Festival, we collect and store your name, email address and details of your ticket purchases. We use this information to confirm your admittance to film screenings.
Ticket purchases are handled by our ticketing service, Ticket Tailor, and payment services provider, Stripe. When you purchase tickets online, a secure connection to Ticket Tailor is opened to complete the transaction. Film Chelt does not see or hold your credit/debit card details.
When you use our site to buy tickets, your credit/debit card information is processed by Stripe’s servers, which are at various locations throughout the world. We are not responsible for that information. We will share information with Stripe only to the extent necessary for processing ticket payments, refunding payments and dealing with any queries that may arise. Details of Stripe’s Privacy Policy is available here:
How we use this information
We will retain your name and email address and process this information using Transpond.io to process emails on the legal basis that you have given your consent to receive marketing material about Film Chelt.
All personal data held by Transpond.io complies with existing GDPR and PCER requirements. Your data will not be passed to any other organisations.
We will keep you informed of the festival’s upcoming programme and publicise any special events organised by Film Chelt.
You have the option to unsubscribe from all emails.
If you no longer wish to receive emails at any time you can unsubscribe by clicking the footer of our emails. Please note that you will no longer receive Film Chelt emails including a announcements of Festival dates and programme.
We retain your information indefinitely to give you information about future festivals. You may ask us to delete your information at any time.
Our computers are password protected, and only relevant members of the Film Chelt organisation have access to the mailing list data. We take all reasonable steps to protect your personal data against loss, misuse, unauthorised access, disclosure and alteration, in accordance with our Privacy Policy.
Your rights
You have the right:
- to opt out of all email contact from Film Chelt
- to be informed about the collection and use of your personal data.
- to rectify any information that is inaccurate or incomplete.
- to erase any information we hold if it is no longer necessary for the purpose for which it was collected.
- to restrict the purposes for which your data is used.
- to be provided with your information in a form that can be transferred to other organisations.
To exercise your data rights, please contact Michael Ratcliffe. We will provide a copy of your personal information free of charge and within one month of you requesting it. We are obliged to verify the identity of any person requesting this information.
More information on your data rights is available from the Information Commissioner’s Office (ico.org.uk). You have the right to appeal to the ICO if you are not happy with our Privacy Policy or data protection practices.
Changes to data protection policy
If we change our data protection policy, we will tell you on this page and, where appropriate, by email.